APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) We currently ship to all U.S territories and takes 2 – 10 business days. On the Individual product detail page, you will see the estimated shipping time for each product.
b) Rest of the world ~ only products from our overseas warehouse (5 – 10 Business Days) are eligible for international shipping to residents outside the U.S. (except India)
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions, port congestion and rising COVID cases. All orders coming from international warehouses will be delayed 2 – 3 business days, on top of our 10 business days shipping
PROCESSING TIME VS SHIPPING TIME:
Please note that processing time (2 -3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (depending on the orders availability).
After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected timeframe. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER:
Once an order is placed, we will not be able to cancel it if it’s already in processing status or shipped.
An order can usually be canceled withing 24 hours of purchase, but it is not guaranteed if an order can be cancelled.
Please do drop us an email at email@example.com as soon as possible if you'd like to cancel an order that you have just made.
RETURN TO SENDER OR UNDELIVERABLE PACKAGES:
Per USPS/UPS/FedEx, returned packages due to incorrect address or undeliverable locations can take up to 30 days or more to be sent back to the sender.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at firstname.lastname@example.org as a reply to your order confirmation email with the updated details.
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
Due to high volume in sales during the months of October, November, and December, we ask that you remain patient. Our customers are important to us, and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come, and you will remain a loyal customer.